Frequently Asked Questions

Product & Materials

What materials do you use?
All pieces are crafted in solid 14k gold.
No plating, no fillers, just materials designed to last.

Will your jewelry tarnish or fade?
Solid gold won’t tarnish or lose its color over time.
With proper care, your pieces are made to stay with you for years.

Can I wear my jewelry every day?
Yes. Our pieces are designed for everyday wear, so you don’t have to think twice about putting them on.

Can I shower or swim in it?
Solid 14k gold is water-safe, so you can wear your pieces in the shower, at the beach, or in the pool.
We still recommend occasional gentle cleaning to keep them looking their best.

Sizing & Fit

Are your pieces adjustable?
Some styles are designed with slight flexibility. Product descriptions will note if a piece is adjustable.

Shipping & Orders

How long does shipping take?
Orders are processed within 2-3 business days.
Shipping times vary based on your location and selected shipping method.

Do you offer international shipping?
Yes, we ship worldwide. Shipping rates and delivery times will be calculated at checkout.

Can I change or cancel my order?
If your order hasn’t been processed yet, we’ll do our best to accommodate changes.
Please contact us as soon as possible.

How can I track my order?
Once your order ships, you’ll receive a tracking number via email.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery, as long as items are unworn and in their original condition.

Do you offer exchanges?
Yes, exchanges are available within 14 days of delivery date.

Care & Longevity

How should I take care for my jewelry?
To maintain shine, gently clean your pieces with warm water, mild soap, and a soft cloth.

How should I store my jewelry?
Store in a dry place, ideally in a jewelry box or pouch to prevent scratching.

Will my jewelry scratch?
Like all fine jewelry, 14k gold can develop small scratches over time, this is a natural part of wear and adds to its character.

Packaging & Gifting

Does my jewelry come in a box?
Yes, all orders are packaged in Contessa jewelry boxes, ready for gifting or keeping.

Can I send this as a gift?
Absolutely. You can ship directly to the recipient.

About Contessa

What makes Contessa different?
Contessa is built on the idea that fine jewelry should feel effortless and approachable.
Simple, elevated pieces. Crafted in solid gold and designed to be worn every day.

Why choose solid gold?
Solid gold doesn’t fade or wear down like plated jewelry.
It’s an investment in pieces you can keep and wear long-term.

Still have a question?

We’re always here to help.
Reach us out at through our contact page.