Frequently Asked Questions

All pieces are crafted in solid 14k gold. No plating, no fillers, just materials designed to last.

Solid gold won't tarnish or lose its color over time. With proper care, your pieces are made to stay with you for years.

Yes. Our pieces are designed for everyday wear, so you don't have to think twice about putting them on.

Solid 14k gold is water-safe, so you can wear your pieces in the shower, at the beach, or in the pool. We will recommend occasional gentle cleaning to keep them looking their best.

Some styles are designed with slight flexibility. Product descriptions will note if a piece is adjustable.

Orders are processed within 2–3 business days. Shipping times vary based on your location and selected shipping method.

Right now we ship within the USA only. International duties and taxes can get pretty steep, and we'd rather not surprise you with extra fees at checkout. That said, we're hoping to start shipping internationally soon. Sign up for our newsletter or follow us on Instagram to be the first to know when we expand.

If your order hasn't been processed yet, we'll do our best to accommodate changes. Please contact us as soon as possible.

Once your order ships, you'll receive a tracking number via email.

We accept returns within 14 days of delivery, as long as items are unworn and in their original condition.

Yes, exchanges are available within 14 days of delivery date.

To maintain shine, gently clean your pieces with warm water, mild soap, and a soft cloth.

Store in a dry place, ideally in a jewelry box or pouch to prevent scratching.

Like all fine jewelry, 14k gold can develop small scratches over time, this is a natural part of wear and adds to its character.

Yes, all orders are packaged in Contessa jewelry boxes, ready for gifting or keeping.

Absolutely. You can ship directly to the recipient.

Contessa is built on the idea that fine jewelry should feel effortless and approachable. Simple, elevated pieces. Crafted in solid gold and designed to be worn every day.

Solid gold is solid all the way through. It won't tarnish, fade, or wear away like plated jewelry. That's why you can invest in pieces that last decades instead of seasons.